Description based on the Specified Commercial Transactions Act
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Distributor |
SOW life Inc. |
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Name of the general manager |
Representative Director Shohei Hidaka |
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post code |
151-0051 |
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address |
601, 2-37-8 Sendagaya, Shibuya-ku, Tokyo |
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Fees other than the product price |
Shipping fees are charged regardless of purchase amount. |
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Delivery time |
Generally, we will deliver within 7 days of your order. If there is a delay, we will notify you by email. Please note that you cannot specify the arrival date and time. |
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Payment Methods |
Credit card payment |
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Service Name |
CAPTAINS HELM WEB STORE |
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telephone number |
03-6434-9381 *We are currently not accepting phone calls. |
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Public email address |
info@captainshelm.jp |
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Home page address |
http://www.captainshelm.jp |
Payment Methods
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Credit card payment |
To customers who have selected card payment This is a credit card payment via Yamato Transport. The card information you enter is not sent to our store, and the card information entry screen is protected by encryption (SSL). There is no risk of information leaks, so please use with confidence. |
About delivery methods and shipping fees
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Shipping company |
Yamato Transport |
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postage |
(1,980 yen) Hokkaido (990 yen) Aomori Prefecture, Iwate Prefecture, Akita Prefecture (880 yen) Miyagi Prefecture, Yamagata Prefecture, Fukushima Prefecture (770 yen) Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Tokyo, Kanagawa Prefecture, Niigata Prefecture, Fukui Prefecture, Ishikawa Prefecture, Toyama Prefecture, Shizuoka Prefecture, Yamanashi Prefecture, Nagano Prefecture, Aichi Prefecture, Gifu Prefecture, Mie Prefecture, Wakayama Prefecture, Shiga Prefecture, Nara Prefecture, Kyoto Prefecture, Osaka Prefecture, Hyogo Prefecture (880 yen) Okayama Prefecture, Hiroshima Prefecture, Tottori Prefecture, Shimane Prefecture, Yamaguchi Prefecture, Kagawa Prefecture, Tokushima Prefecture, Ehime Prefecture, Kochi Prefecture (990 yen) Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Oita Prefecture, Kumamoto Prefecture, Miyazaki Prefecture, Kagoshima Prefecture (2,090 yen) Okinawa Prefecture, remote islands *Shipping costs include tax. |
Returns and exchanges
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Return and exchange conditions |
When the product arrives, please be sure to check that there are no defects in the product and that there are no errors in your order. If there is a shipping error or initial defect in the product due to our mistake, please contact us within 3 days of receiving the product. Please note that we cannot accept returns or exchanges for the following products: ・If you do not return the returned or exchanged item - In cases of customer reasons such as the size not fitting, the product being different from what was expected, or the order being incorrect. ・If more than 4 days have passed since the product arrived - If it has been used or washed once ・If the customer intentionally soils or damages the item. ・If there are no accessories such as delivery notes, tags, or price tags |
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Return and exchange shipping fees |
If there is a shipping error or initial defect in the product due to our mistake, we will cover the shipping costs for the return. |
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Refund Policy |
If we are unable to repair or replace a defective product, we will refund the amount you paid after you return the product. Only the product price (tax included) will be refunded. If you experience any issues other than initial defects while using the product, please contact us. Repairs may be possible. *This does not apply if the product is intentionally soiled or damaged by the customer. |